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UPDATE FROM Rockstar Loss of characters, rank, items, apartments, and/or in-game money in GTA Online Rockstar Support Note: When the Rockstar Cloud Services are unavailable, you are given the option to still play online on disc-based content (rather than R* Cloud content). You are asked to confirm before entering Multiplayer whether you would like to play on a temporary character, without the ability to save. If you confirm this option, please note that none of your old characters will be available for that play session, and the temporary character you create will not be saved. If you want to make sure the characters you create are saved, you should not proceed into GTA Online when the R* Cloud Servers are unavailable. Even if the services come back up while you are playing on a temporary character, that temporary character will not save -- you would need to return to Single Player and re-enter GTA Online to load your non-temporary characters and resume playing with the ability to save progress. Note: When exiting GTA Online, please pause the game and choose to return to Single Player. This will trigger a save and ensure that progress since the last auto-save is recorded. If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved. Note: Please do NOT use the “Retry” button after receiving the message “Rockstar Cloud Servers are unavailable” as this may result in loss of character data. If you are trying to access GTA Online and Rockstar Cloud Servers are unavailable, please exit to GTAV Story Mode and try entering GTA Online again through the Pause menu in Story Mode. We will be issuing a title update that will fix this issue as soon as possible. ********************************************* Hey guys I have seen a few people here talking about how they find their GTA Online characters gone when trying to connect, well I just had it and also saw the error messages about the "Rockstar cloud being down" and thought oh no, not me too. But alas, I went back to GTA V Single Player, hit my Guide button and went back to Dashboard and started the game again. This time of course selecting 'A' when it was loading to go Online. Again error message about the cloud but here is the difference, this time when I pressed 'Retry' the game gave me the message about the 'cloud being down' but it gave me the option to 'Retry' again. If you get this keep hitting 'Retry', however if you get the 'Character Select' with no characters showing, either back out or quit. DO NOT create a new character in the slot of your online character as you will overwrite that slot with a newer character compared to what is stored on the cloud and thus lose your online character. If you happen to lose your character while online, during the tutorial or any other event then chances are though, that it is gone. Also make sure to check your career overview on the Rockstar Social Club website and see if it still shows your character before losing all hope. (refresh a couple of times if it's blank) tl;dr: basically your character and stats is stored on a the cloud (a bunch of servers), if the cloud is running at maximum or if there is a connection issue then you character and stats cannot be loaded resulting in no character being shown to you.