Atari support sucks ?
Sure for that issue as they had no solution...
If your number of level 4 poker tournament victories is locked, do as this : reach level 4 table and quit game so as to loose your ticket. Re-launch it, then go and win an all new ticket at bar. If you win, your score will increase again.
In fact, safest way is to get a ticket just before playing.
Enjoy poker ;)