I give you a cookie if you solve this problem !

[NyremC]

Of course, i wont give you a cookie cause the shipping would cost more than the cookie itself but i think you kinda guessed it, so as the atari tech support and few other forums failed at helping me, i'm trying my luck here

 

(also this is pasted from my support ticket because i got lazy to rewrite the whole story but i edit it as i try some stuff)

 

My problem:

 

ok, so I bought the green pepper version 1, no wait its 2 weeks ago and each time i run the game, after 10-15 mins it crashes, either i'm getting artefacts on the screen and it totally freezes or it freezes but the graphics are without artefacts(rare), sometimes the sound loops sometimes i can still listen to the ingame music with no problem, but in every case i cant return to windows with Alt+tab, neither with Alt+f4, neither with the task manager shortcut, so the only solution is the reset button.

 

What i already tryed:

 

1. I tryed to delete this radial.cdb and created a folder called radial.cdb as i saw this is a solution to this problem but didnt worked

 

2. I tryed to make a new save and its the same problem

 

3. I tryed to reinstall the game

 

4. I tryed to run it in any compatibility mode and "run as administrator"

 

5. I formatted my pc and reinstalled Windows 7 x64 with a fresh copy from msdn with my activation key ( yeah its a legal one )

 

6. i saw something about 5.1 sound not beeing compatible with Windows 7 and tdu, well it works fine to me but i tryed to force stereo and bam, again the same thing ( i even tryed to unplug my speakers but its still crashing )

 

7. yeah i already updated my drivers to the latest, meh again crashing

 

8.I tryed to replace a fresh copy of the nvldmkm.sys in the drivers folder

 

9. i tryed to create a registry key who was meant to fix few problems but it fixed it only a little bit, before i did it, the game crashed my graphics card too (no signal on screen) and now im getting either a black screen or a freezed image on screen with artefacts.

(TdrLevel DWORD with a value of 0 I also tryed a value of 3 but still the same problem)

 

10.I tryed to unplug my GTS250 and plug in my on board video but as espected it lagged like hell but i think it worked fine as i left it run for over 2 hours without crashes but after plugging back my gts250, i tryed to leave it for 2 hours and it was fine, 10 mins after i started to play it ( moving the car and doing races) it crashed again ...

 

11. i asked for help in the tdu1 forums, in the tdu2 forums, in the nVidia forums, and as mentioned before, with the support service of atari but none of the solutions worked(for atari they just didnt answered me untill now(2 days)

 

System specs:

CPU: AMD Phenom II 945 @ 3.0GHz (stock)

RAM: 2gb

GPU: nVidia GTS250 1gb green-edition (not overclocked)

PSU: 750watt, far enough

OS: Windows 7 x64

 

I BEG YOU, HELP ME, i'm getting mad now... :mad:

[Sponge]

If it's running fine for 15 mins, then it's not a code issue. It's your graphics card. Dave (The Scottish Spotter / The Queen) had that problem.

[E30 FTW!!!]

I think that the problem is the video card overheating

[NyremC]

I know this sounds like an overheating but its not, i ran Furmark for 2 hours with 70°c max and its not overclocked also the 10-15 mins is only when i move the car, if i let it in the middle of the road watching tv i can "play" it for 2hours and more

[Andreas¹]

I agree that it sounds like your GPU. The main clue is the artifacts you (most of the times) get on your screen.

[Sponge]

That's because the frames on the monitor are already "pre-rendered" if you like

 

when you're moving, different models have to be loaded and processed. But if you stay in one area constantly (IE Parked) then you're not putting as much of a load on your card.

[Flex]

Sounds alot like a video card problem indeed.

[NyremC]

But if its my gpu overheating/too loaded what can i do ? underclocking ? and why can i play ANY other games at maxed settings and more demanding ones at high for example, Battlefield bad company 2 maxed or GTA4 nearly maxed and even benchmarks like furmark with 4xmsaa AA with no problem ?

[Camel]

Would you be able to use a tool like GPU-Z to monitor the temperatures of your GPU whilst playing TDU, but exit the game after about 10 minutes before it gets a chance to crash.

 

And if you could, tell GPU-Z to create a log file and then upload it here.

[NyremC]

Ok i'm going to do this, i'll be back in few mins

[Jazzi]

and why can i play ANY other games at maxed settings and more demanding ones at high for example, Battlefield bad company 2 maxed or GTA4 nearly maxed and even benchmarks like furmark with 4xmsaa AA with no problem ?

 

Well, my fiancé's computer can play Crisis on practically maxed out, yet it stuggles with Flight Simulator which has much lower resolution textures/models etc. Its just something about computers i guess?

[NyremC]

Would you be able to use a tool like GPU-Z to monitor the temperatures of your GPU whilst playing TDU, but exit the game after about 10 minutes before it gets a chance to crash.

 

And if you could, tell GPU-Z to create a log file and then upload it here.

 

It looks normal to me but the temp were still going up so i'm gonna try to leave it log untill i crash

[Ryzza5]

You can grab a copy of Burn-In Test and run that for a few houts. There's little doubt you have a hardware issue, it could be either the video card, RAM, or maybe even the motherboard.

 

If you have another capable video lying around (or perhaps you can 'borrow' one from another PC), use that to play TDU (actively, not just parked somewhere) and see how long it lasts for.

 

If you have mutliple modules of RAM installed, remove all but one and see how you go. If it crashes, swap the RAM module with the one you just removed, to see if one of the modues is faulty.

[Camel]

It looks alright to me but the game was only running for 2 minutes. The voltage does look a little bit high buy I'm not sure what the stock voltage is on the GTS 250.

[NyremC]

Oh My Godness, i think its my gpu actually when i crashed, the load was on 100% and it was when i was chatting with a mate on tdu it was quite hard to get it crashing and i noticed when it wasn't crashing, i wasnt connected with anyone, however look at this, im'a trying to play on the lowest settings

[Camel]

If you notice, the memory controller load drops to 0% and stays there at the same time that the GPU load shoots to 100%. It could be a faulty memory controller although it only happens in TDU which is a bit odd.

[NyremC]

I think the memory drops because with the crash it just doesnt renders / saves anything anymore just like you were shutting down windows and the ram goes to 0 used. and about the load, i have no idea. sadly i have the only "up to date" computer in my house so i cant plug some old AGP cards ^^

 

EDIT: ok so the tech support answered and whoa yey (i sent them a video yeah)

 

Hey Nyrem, Thanks for the video! In reviewing the video it appears that the system could be overheating, either the graphics card or the processor and so we are seeing the computer shutting itself down. While we can't troubleshoot this directly, we can offer the following suggestions for your processor: * Check your BIOS to ensure that your processor is running at a safe temperature * Disable any overclocking * Make sure that PC cooling devices, such as fans, are operating optimally Check that the latest graphics drivers do not have any known issues with overheating. You can always revert your graphics drivers to a previously dated one but this may negatively affect newer applications. You can also reduce the strain on your system by shutting down background running applications. It may also be worthwhile to run a memtest on your hardware. We apologize for this inconvenience but appreciate your understanding.

 

no its not overheating :/

[Sponge]

Reply back stating that your system is completely stock.

 

State that the memtest ran no errors and you've tried a different card and everything worked fine. That way, they'll send you a new card for free (depending on whether it's in warranty or not)

[NyremC]

I wonder how Atari will send me a new GPU ...

[Sponge]

I mean your GPU's manufacturer...

I didn't click that you'd emailed Atari, not your GPU's manu.. XD

[NyremC]

^^ well i bought the card from ebay it was new and sealed and stuff but i dont think i have warranty from Palit

[RazorX63]

Sort of, strange problem you got there.

 

But if its my gpu overheating/too loaded what can i do ? underclocking ? and why can i play ANY other games at maxed settings and more demanding ones at high for example, Battlefield bad company 2 maxed or GTA4 nearly maxed and even benchmarks like furmark with 4xmsaa AA with no problem ?

First, try to install older drivers. (You probably did that, but still.)

 

Also, install a program similar to EXPERTool. (Manual control on the GPU Fan.)

If that will not decrease the crashing. You have last option left.

 

It's weird, that your game is crashing like that. Perhaps some data is corrupted, (Since the CD [i suppose.] does have some time.) or it's really a problem with a Graphic Card.

But then, it should be crashing in other games as well.

 

[mod edit:] Do not help people acquire the game illegally, thanks!

 

// Yea, sorry for that. Could've said it in other way.

[NyremC]

Yes i tryed to install older drivers, and i think my gpu is just fine, plus my DvD is brand new, its the green pepper version, the last keys created in the database of Atari or TDu whatever. I'm gonna try to higher the fan speed while playing but i doubt it will help. however , the atari tech support told me they sent an email to the eden game devs. they might know why this happens.