GTA Online: Lost Characters when cloud down? Maybe they're not lost after all.

[Eudemon]

UPDATE FROM Rockstar

Loss of characters, rank, items, apartments, and/or in-game money in GTA Online Rockstar Support

 

Note: When the Rockstar Cloud Services are unavailable, you are given the option to still play online on disc-based content (rather than R* Cloud content). You are asked to confirm before entering Multiplayer whether you would like to play on a temporary character, without the ability to save. If you confirm this option, please note that none of your old characters will be available for that play session, and the temporary character you create will not be saved. If you want to make sure the characters you create are saved, you should not proceed into GTA Online when the R* Cloud Servers are unavailable. Even if the services come back up while you are playing on a temporary character, that temporary character will not save -- you would need to return to Single Player and re-enter GTA Online to load your non-temporary characters and resume playing with the ability to save progress.

 

Note: When exiting GTA Online, please pause the game and choose to return to Single Player. This will trigger a save and ensure that progress since the last auto-save is recorded. If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved.

 

Note: Please do NOT use the “Retry” button after receiving the message “Rockstar Cloud Servers are unavailable” as this may result in loss of character data. If you are trying to access GTA Online and Rockstar Cloud Servers are unavailable, please exit to GTAV Story Mode and try entering GTA Online again through the Pause menu in Story Mode. We will be issuing a title update that will fix this issue as soon as possible.

 

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Hey guys I have seen a few people here talking about how they find their GTA Online characters gone when trying to connect, well I just had it and also saw the error messages about the "Rockstar cloud being down" and thought oh no, not me too. But alas, I went back to GTA V Single Player, hit my Guide button and went back to Dashboard and started the game again. This time of course selecting 'A' when it was loading to go Online. Again error message about the cloud but here is the difference, this time when I pressed 'Retry' the game gave me the message about the 'cloud being down' but it gave me the option to 'Retry' again. If you get this keep hitting 'Retry', however if you get the 'Character Select' with no characters showing, either back out or quit.

 

DO NOT create a new character in the slot of your online character as you will overwrite that slot with a newer character compared to what is stored on the cloud and thus lose your online character.

 

If you happen to lose your character while online, during the tutorial or any other event then chances are though, that it is gone.

 

Also make sure to check your career overview on the Rockstar Social Club website and see if it still shows your character before losing all hope. (refresh a couple of times if it's blank)

 

tl;dr: basically your character and stats is stored on a the cloud (a bunch of servers), if the cloud is running at maximum or if there is a connection issue then you character and stats cannot be loaded resulting in no character being shown to you.

[Milli]

People create other characters because they don't really know how cloud data storage works.

[iNotACactus]

I wonder how Rockstar will compensate people for lost houses/cars/other stuff. I'd assume the value they paid for it in cash? Seems the most fair but might devalue peoples' money a tiny bit. :hmmm:

[Eudemon]

Depends on if it was clearly their fault or not

[Eudemon]

Updated first post with recommendations from Rockstar.

[T3hReaper91]

I can't see the details for my character on the social club but it has that ive got money in the bank and the fact that i've done multiple races etc so although i don't hold much hope i am holding a bit of hope for it to return. Not gonna create a second character in slot 2 just gonna leave it for a bit.

[Paladin Skylark]

Lost my character but kept my money. Time to rank up again o:

[Eudemon]

I think I may have lost mine too, not sure, stats still show what I have but the Rank is reset back to 1 and I have no characters on my selection screen.

[iNotACactus]

Try to wait it out, some peoples' characters come back. If you can't wait, create a character in the other slot, but you may be taking a risk by doing so. Mine's still gone so I've just made a character in the other slot to get some progress and cash in case it's gone for good. Worst case scenario, I bought myself an apartment on the new character at the rate I'm going. :lol:

[Paladin Skylark]

I think I may have lost mine too, not sure, stats still show what I have but the Rank is reset back to 1 and I have no characters on my selection screen.

 

That's exactly what I had. I made one on the second slot and started over.

[Eudemon]

Yeah the Social Club website is the same, which is making me think that it might be gone this time. I always wait it out just in case though. :)

[T3hReaper91]

I really wanna get back online but don't want to jeopardise loosing my character :/ Really not sure if creating a second character in slot 2 would cause problems or not...

[Eudemon]

I've just done that so we'll see how it goes.

[T3hReaper91]

Well i sent a support ticket yesterday to R* and received a automated response yesterday evening saying multiple things about they released the update etc that should fix it but this is on about the update on the 4th/5th. At the end of this email it says this...

 

Please note that our Technical Support Representatives do not have further information at this time about lost data for individual accounts, and are not currently able to restore progress. We apologize in advance for any inconvenience this may cause

 

Not holding out much hope but have emailed them back for clarification.

[Eudemon]

If the info is still on the cloud then it shouldn't be too hard to restore those back